Return Policy

RETURNS, REFUNDS AND EXCHANGES

We hope you love your purchase at Ostron. Our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help you. We accept returns for refund or store credit; you can return the product and get a full refund or exchange the product for another one.

Easy Return Policy

  1. You can return a product for up to 7days(one week) from the date you purchased it.
  2. Any product you return must be in its original packaging with all the parts and freebies with your original receipt for a refund/replacement. Please ensure that the product(s) are properly packed when you are returning it.
  3. Product received must be same that was dispatched from our end referring to your order. Once it is confirmed that the received product matched with the dispatched, further checks will be done on the basis of intact tag and unused condition.
  4. If the products received without tags or found in used condition, we will be unable to process your request.
  5. The mode of refund may depend on the mode of payment used at the time of placing order.
  6. Please note that shipping charges and COD charges are only refundable if the product meets all the defined quality checks.
For further proceedings and any query related to refund or exchange of the product, please mail us at support@ostron.in